Pharmacy FAQs

• Please visit https://pharmacy.londondrugs.com/create-account to create your account and view your Prescription Profile

• If you are still require assistance, please contact the pharmacy staff

Yes.

London Drugs is committed to protecting your personal information and adhering to privacy legislation. Prompting for your password at each login ensures that your health information is secure and confidential.

Yes. We do allow biometric login now, but only on the London Drugs App version.

• Yes, please visit https://pharmacy.londondrugs.com/create-account to create your account and view your Prescription Profile

• If you are still require assistance, please contact the pharmacy staff

1. Enter your unique User ID Number that was issued to you at the pharmacy. This number can be stored in the app and online so that you are not prompted to enter it at each login (you can save multiple User ID Numbers).
2. Enter your temporary password provided by the pharmacy.
3. You will then be asked to change your password and verify your date of birth.

• Government regulations require each pharmacy location have their own separate database.
• You have the option to link more than one pharmacy location to your User ID Number (if desired). If you link your User ID Number to multiple pharmacy locations, you will be able to see your prescription profile from each pharmacy location.
• If you choose not to link multiple pharmacy locations, you will need a separate User ID Number from each pharmacy location.

• If you have forgotten or lost your User ID, please visit https://pharmacy.londondrugs.com/forgot-username

• If you have forgotten your password and need it to be reset, please visit https://pharmacy.londondrugs.com/forgot-password

• To view all your prescriptions filled across two or more London Drugs pharmacies, you need to link each pharmacy location to your profile.
• To link another London Drugs pharmacy to your existing account, please contact the pharmacy staff at that location.
• The staff will be happy to link the new location to your existing prescription profile.
• You can link as many London Drugs locations to one User ID Number as needed.

London Drugs is committed to protecting your personal information and adhering to privacy legislation. If you have stopped interacting with the app or your prescription profile online (i.e. clicking or scrolling) for greater than 5 minutes, it will prompt you to continue before logging you out.

Once you have obtained a User ID and Password, you can save your family members credentials within the App.

Yes, follow these steps once you've chosen the store location under "Your Pharmacies":

1. Select the "Refill" button on each prescription you want refilled.
2. Once you have selected the appropriate prescription(s), click on "Continue with Refill Request".
3. You will then be able to edit the quantity of each prescription.
4. Select your pickup or delivery method and click on "Submit Refill".

Please see the pharmacy to have the account permanently deactivated. Otherwise, just delete the User ID Number from your saved User IDs or App. If your family member would like their own private access, please have him/her see the pharmacy staff to issue a new User ID Number and password for their own use.

Please have them visit the pharmacy staff to sign a consent form and provide Government issued photo ID. If you are a caregiver and have power of attorney, please have the documentation ready to present to our pharmacy staff.

Your privacy is extremely important to London Drugs. The London Drugs App and website meets or exceeds all provincial and federal health information privacy laws.

At this time, you are unable to modify an order once submitted. Please contact the pharmacy to modify or cancel your order.

The health of our customers is the utmost priority. As our pharmacists receive prescriptions by fax, app, or in-person, we work diligently to balance urgent requests with recurring prescription refills.

For new prescriptions faxed by a doctor or physician’s office, we encourage patients to phone the pharmacy if a prescription is required urgently. This allows our pharmacists with the opportunity to understand the patients individual request and to discuss options to best accommodate the patient’s desired timeline.