Quick Refills FAQs

• If you would like the pharmacy staff to call you when your medication is ready, please indicate on the special instructions field.
• We can text or email you when your prescription is ready. Please contact the staff to let them know you want to opt-in to receive a notification when your prescription is ready.

The Quick Refill feature can only fill the same quantity as the previous fill. You may add a special note in the instructions to fill for your desired quantity or call the pharmacy directly.

Expired prescriptions:

• Depending on provincial pharmacy laws, all prescriptions have an expiry date based on the date the prescription was either written or first filled.
• Depending on provincial pharmacy laws and nature of the medication, this timeframe could be 1 year, 18 months, or 2 years.
• Prescription expiry date is not dependent on refills remaining. A prescription can expire even if you have refills unused.
• The prescription expiry date is usually written on the bottom edge of your prescription label and is listed in the LD app. Ask a pharmacist if you have any questions.

Inactive prescriptions:

• Your prescription can be inactivated due to a dosage or therapy change. For example, if you were taking a blood pressure medication and your physician authorized a change in therapy to a new blood pressure medication, the pharmacist would inactivate your old prescription and replace with the new prescription. This is to ensure that a previous therapy is not filled by mistake.
• If you have a new prescription for a medication that already is in your profile, the newer prescription will be valid and the older prescription will be inactivated. You cannot have two valid prescriptions for the same medication. The refills do not add together. If you do not want to forfeit the refills from a previous prescription, you should hold on to the new prescription until the older refills are all used. Watch that the newer prescription does not expire before you use it and check that the dosage did not change. A pharmacist can advise you.

If your prescription has expired, you have some options:

• your pharmacist may be able to renew your prescription
• you can visit your physician for a new prescription
• you can request the pharmacy to fax a renewal to your physician
• the pharmacist may be able to issue an emergency supply of medication to last you until a new prescription is issued (depending on the medication and pharmacist assessment)

• Your insurance plan restricting early access to your refills.
• Your provincial plan limiting how early you can fill your prescription.
• Your physician may have placed an interval on your medication.
• If you require an early refill due to lost/misplaced medication, or a dosage change, please call to speak to the pharmacy staff directly.

This is feature will be added in a future release.

Please call the pharmacy for clarification.

• Each prescription has a unique prescription number that is linked to the pharmacy that has dispensed the medication.
• If you would like to pick up your prescription at another location, use the special instructions feature to request that the pharmacy staff of your current pharmacy transfer your prescription to your desired location.
• Please be aware that some prescriptions are non-transferrable as per pharmacy provincial laws.

To use the Quick Refill feature, only the following information is required: the prescription number, the store location, and your phone number. The prescription— or Rx — number is 6-8 digits and is located on the top left-hand side of your prescription label.