Quick Refills FAQs

• If you would like the pharmacy staff to call you when your medication is ready, please indicate on the special instructions field.
• We can text or email you when your prescription is ready. Please contact the staff to let them know you want to opt-in to receive a notification when your prescription is ready.

The Quick Refill feature can only fill the same quantity as the previous fill. You may add a special note in the instructions to fill for your desired quantity or call the pharmacy directly.

• All prescriptions have an expiry date based on the date the prescription was placed on your file.
• Depending on the provincial pharmacy laws and nature of the medication, this time-frame could be 1 year or 18 months. This expiry date does not take into account whether you had filled your medication, or have refills remaining.
• Therefore, a prescription can expire even if you have refills remaining.
• Your prescription could have been inactivated due to a dosage or therapy change. For example, if you were taking a blood pressure medication and your physician authorized a change in therapy to a new blood pressure medication, the pharmacy staff would inactivate your old prescription.
• During these instances, you have the option to request a renewal to be faxed to your physician.
• Or, following an assessment, the pharmacist may be able to provide an interim supply until your next appointment (depending on the medication).

1. Your insurance plan restricting early access to your refills.
2. Your provincial plan limiting how early you can fill your prescription.
3. Your physician may have placed an interval on your medication.
4. If you require an early refill due to lost/misplaced medication, or a dosage change, please call to speak to the pharmacy staff directly.

This is feature will be added in a future release.

Please call the pharmacy for clarification.

• Each prescription has a unique prescription number that is linked to the pharmacy that has dispensed the medication.
• If you would like to pick up your prescription at another location, use the special instructions feature to request that the pharmacy staff of your current pharmacy transfer your prescription to your desired location.
• Please be aware that some prescriptions are non-transferrable as per pharmacy provincial laws.

To use the Quick Refill feature, only the following information is required: the prescription number, the store location, and your phone number. The prescription— or Rx — number is 6-8 digits and is located on the top left-hand side of your prescription label.